Frequently Asked Questions
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Order and Shipping
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on the courier’s website to track your package.
Do you offer international shipping?
Yes, we ship internationally! Shipping costs and delivery times may vary depending on the destination.
How long will it take for my order to arrive?
Orders are usually processed within 1-2 business days. Delivery times vary depending on your location, but typically range from 5 to 10 business days.
Can I change or cancel my order after placing it?
Orders are processed quickly, so we cannot guarantee changes or cancellations once the order is placed. Please contact us as soon as possible, and we’ll try to accommodate your request.
What should I do if my order is delayed?
If your order is delayed, please contact us immediately. We will check the status with the carrier and keep you updated.
Product Information
Are your products covered by a warranty?
Yes, all of our products come with a warranty. The length and coverage depend on the item. Please check the product details for specific warranty information.
How do I know if the product will fit me?
We provide detailed sizing charts for all apparel and footwear items. If you're unsure, feel free to contact our customer service team for assistance.
Can I find product reviews on your website?
Yes, most of our products have customer reviews available on the product page. You can check them out to get a better understanding of the quality and fit.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy on most items. The product must be unused, in its original packaging, and with a receipt. Please refer to our returns page for more details.
How do I return an item?
To return an item, please visit our returns portal on the website, enter your order number, and follow the instructions provided. A return label will be sent to your email.
Will I get a full refund for my return?
Yes, as long as the item meets our return criteria, you will receive a full refund to your original payment method, excluding shipping fees.
Can I exchange an item for a different size or color?
Yes, exchanges are possible for the same item in a different size or color. If the item is out of stock, we will issue a refund.
How long does it take to process my return and refund?
Once we receive the returned item, it typically takes 5-10 business days to process and issue your refund. You'll be notified once the refund is complete.
Technical support
If you have any further questions, please do not hesitate to contact us.